Category Archives: Good experiences

Did you mean to attach a file?

Not sure how long Gmail has been doing this for, but I stumbled across this today when I accidentally did what everyone does quite often. It made me chuckle. I likey!


Perhaps personalisation works

Talk about great experience, my cousin is an illustrator (Jilly P – well worth a look) and she created a cool card for my son Mackenzie’s first birthday.


I have always been skeptical of the amount of time and money organisations spend on personalisation, maybe I need a rethink!

How to create better products? Say no by default

I stumbled across Derek Sivers post, Say NO by default, via Joshua Porter’s Designing for the Social Web (which I’m sure I’ll write about once I’ve consumed it).

The post struck a real cord with me. Particularly the following:

Say no by default – in design, business, and even life. Simple is beautiful. Instead of doing something “because you can”, consider thinking “only if necessary”.

Also the anecdote about how Steve Jobs defended the simplicity of the iPod/iTunes concept to independent record label executives:

In June of 2003, Steve Jobs gave a small private presentation about the iTunes Music Store to some independent record label people. My favorite line of the day was when people kept raising their hand saying, “Does it do ___(x)___?”, “Do you plan to add ___(y)___?”. Finally Jobs said, “Wait wait – put your hands down. Listen: I know you have a thousand ideas for all the cool features iTunes *could* have. So do we. But we don’t want a thousand features. That would be ugly. Innovation is not about saying yes to everything. It’s about saying NO to all but the most crucial features.

The post is bang on the mark. Features should be argued in rather than out. Products should focus on doing a few things really well rather than being all things to all people.

Another favourite quote of mine on this subject comes from Richard Seymour:

Innovation starts with people, not with enabling technologies…if you forget this you risk delivering feature-rich rubbish into already overcrowded lives.

Leopard: the way upgrades should be

I finally got around to upgrading to Leopard, Apple’s latest operating system.

I disbelieved the sales rep in the Apple store when he told me that anyone could do the upgrade and it would take around 45 minutes, but after going through the installation I truly believe anyone (just about anyone) could do it.

It kind of worked the way it should work, i.e. not the way that any previous upgrade of an operating system has ever worked for me.

Typically upgrading your operating system means handing your computer over to some highly trained, but socially inadequate individual for a couple of days, but with the Leopard upgrade I just inserted the DVD and following 2 (or was it 3) pages of simple instructions and then it went and did its thing for 45 minutes (plus another 1hr).

So hey I was lied to about how long it takes, but the seamless way in which it kept everything I had on my computer yet made it snazzier and zappier really impressed me.

But it is never 100% right!

The only slight criticism I have is that the instruction that you need 9Gb of space for the installation is too late in the process. Something as significant as this should be clearly stated on an entry page before the computer restarts.