Design thinking at UX Australia

My presentation slides and audio from the talk I gave at UX Australia on Design Thinking have been uploaded onto SlideShare.


Interview with Shane Morris, Daniel Szuc and little old me

In the build up to UX Australia, Shane Morris, Daniel Szuc and I were interviewed by James Mansfield. The interview, titled UX Design: What it takes, where it is and where it’s going, can be found here at

Did you mean to attach a file?

Not sure how long Gmail has been doing this for, but I stumbled across this today when I accidentally did what everyone does quite often. It made me chuckle. I likey!

New BBC global experience language

The BBC website is in the process of being restyled. It is quite interesting to see the introduction of a new style across such a big site – click around for the old and new styles.

Anyway as a self-confessed fan-boy of the way they articulate the glue that holds the style of the sites together, I was very impressed by the new Global Experience Language website and materials – have a look for yourself.

Apple bigger than Microsoft

How things change eh!

But today at 4pm New York time, the final step in the transformation was complete as Apple’s market cap of $222.1bn (£155bn), and rising, passed Microsoft’s $219.2bn, which has been on a slow downward path for months. Taking debt into account, Apple’s business had already passed Microsoft’s in value.


Recognition for the School Website Service

I am very pleased to hear that the New South Wales’ Department of Education and Training’s School Website Service won the Federal eGovernment Award for Online Service Delivery.

It is recognition of a lot of hard work by a lot of people (one of which for a period of time was me).

The award was hot on the heals of them announcing that over 1,000 schools in New South Wales are voluntarily using (and paying for) the service. This is a phenomenal achievement for all involved.

My involvement was leading the research to inform the initial design of the School Website Service, and then leading the subsequent design effort. My day-to-day engagement with the project has long since withered, but I am very chuffed for the recognition that Faruk Avdi, James Hunter and others in the team are now getting.

Explaining visual hierarchy

Just playing around with some images and verbage to explain visual hierarchy and the subtle things that can have a big impact. I appreciate that I may be stating the obvious, but I’d appreciate any thoughts/comments on the following as a teaching tool.

Lets start off with this boring fella!

Impossible/difficult to say if any of the boxes attracts more or less of our attention. You could argue that top left may grab a bit more attention, but overall a pretty dull looking image.

What about this…

Have I given you a headache? What grabbed your attention most? Difficult hey. Too many top of the tree colours competing for your attention. If there is too much shouting at you it becomes difficult to know what to look at.

What about this…

Much easier eh! We can all agree that we’ll be spending more time looking at that big red box than any of the other boxes. And this simple technique can work on a much smaller scale…

It is the red one that wins again isn’t it, but don’t you notice yourself drawn to those other boxes a bit as well. So now we have established three levels of visual hierarchy – and you can guarantee that most people will be drawn to the red box and the area around it first. Good eh!

What is better is that this subtlety works when you remove things.

The absence of a box draws attention too!

As does slight differences in the boxes…

A little twist makes one box stand out so much.

So with all this subtle power at our disposal, why do we ever feel the need to create things that look like this?

So many websites (particularly home pages) have too many things shouting and fighting against each other for our attention. The more you need to accommodate, the more subtle the techniques you need to engage to highlight the different elements, or else you run the risk of overwhelming people.